Product: Service Portfolio Management Policy [ISO/IEC 20000:2018, ITIL]
This product (Service Portfolio Management Policy [ISO/IEC 20000:2018, ITIL]) is a fully editable Word (DOCX) document, available for immediate download upon purchase. It's written to help you evidence alignment with ISO/IEC 20000-1:2018 (clauses 4–7, 8.1, 9, 10) and ITIL portfolio practice across Pipeline → Catalogue → Retired—right out of the box.
Looking for a ready-to-use policy that sets clear rules for how services enter, progress, and exit your portfolio—backed by quality gates, decision authority, and audit-ready records? This professionally authored template establishes a single "portfolio of record," enforces standardized criteria, and mandates traceable publish/retire actions, so every decision is fast, transparent, and provable.
Key Features
✔ ISO/IEC 20000 Alignment – Policy purpose, scope, controls, and evidence mapped to the SMS, covering planning, operation, performance evaluation, and improvement.
✔ Single Portfolio of Record – One authoritative register covering Pipeline → Live → Retired; supplier-run services must appear in the same record (shadow lists prohibited).
✔ Quality Gates (G1–G4) – G1: Approach approved; G2: Intake complete; G3: Assess & review; G4: Report/Audit/CI—each movement requires recorded evidence; emergency path via ECAB/CAB with 5-day retrospective documentation.
✔ Decision Traceability & Catalogue Sync – Every publish/retire action must link Review Minutes → Change/Release → Retirement/Comms; catalogue actions completed or scheduled within 48 hours of decision.
✔ Record Freshness Control – Live portfolio entries must be ≤30 days old or raised as exceptions with owner, due date, and escalation to the SPO if unresolved.
✔ Standardized Criteria – Uses approved Assessment Criteria & Weights (alignment, value, risk, cost of delay, effort/capacity), with transparent scoring, cited data sources, and sensitivity notes.
✔ Segregation of Duties & Assurance – Portfolio is operated by the SPMgr; internal audits are independent using a defined sampling minimum and CAR/CSI follow-through.
✔ Roles & Interfaces – Clear authority (SPO/SPMgr/SO/FIN/ARCH/CCM), change/release integration, supplier management linkage, and "catalogue only by controlled change."
✔ Evidence & Records Set – Minimum records (SPM-T01…T20) including Portfolio Register, Assessment/Screening, Review Minutes, Allocation Log, KPI Pack, Value Realisation, Retirement/Comms, CAR/CSI, Audit, and Management Review.
✔ Measures, Training & Retention – Policy-level KPIs (e.g., ≥95% decisions with full evidence; 100% catalogue updates via controlled change), mandatory training with pass/fail criteria, and defined retention (e.g., key records retained six years; quarterly restore tests).
Benefits
• Decide faster, prove compliance: gates, authority levels, and a complete decision trail turn reviews into swift, defensible outcomes—no scramble before audits.
• Eliminate shadow portfolios: one governed portfolio of record with enforced freshness, standardized criteria, and catalogue updates only via controlled change.
• Close the loop on improvement: KPI targets with reaction plans, independent audits, CAR/CSI, and Management Review keep conformance and performance moving up.
Who it's for
Service Portfolio Owners/Managers, CIO/IT leadership, Finance partners, Architects, Service Owners, Change/Catalogue Managers, and Compliance/Audit teams building an ISO/IEC 20000-aligned portfolio capability with ITIL practices.
Get a ready-to-use ISO/IEC 20000:2018 Service Portfolio Management Policy—ITIL-aligned, editable, and audit-ready—so you can govern investments, sync to the catalogue, and demonstrate control from day one.
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Source: Best Practices in ITIL, ISO 20K Word: Service Portfolio Management Policy (ISO/IEC 20000, ITIL) Word (DOCX) Document, ITSM Consulting
This document is available as part of the following discounted bundle(s):
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Service Portfolio Management Bundle (ISO 20000, ITIL)
This bundle contains 3 total documents. See all the documents to the right.
ITIL ISO 20000 Change Management Process Improvement Maturity Model Business Framework PowerPoint Diagrams Project Management Strategy Development Dashboard Design Specialized PowerPoint Templates Organizational Design Current State Assessment Business Case Development Financial Modeling Business Case Example Target Operating Model Feasibility Study
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